{"id":1616,"date":"2020-11-11T17:48:17","date_gmt":"2020-11-11T17:48:17","guid":{"rendered":"https:\/\/www.rochester.edu\/ombuds\/?page_id=1616"},"modified":"2025-11-26T20:57:19","modified_gmt":"2025-11-26T20:57:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.rochester.edu\/ombuds\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1616","page","type-page","status-publish","hentry"],"acf":{"lead_in":"","display_title":"Frequently Asked Questions","subtitle":"","call_to_action":"","hero_image_placement":"no_image","hero_media":"images","hero_pattern_option":"","hero_video":"","hero_external_video_url":"","hero_external_video_title":"","hero_external_video_poster":"","hero_image_landing":"","hero_image_landing_two":"","hero_image_landing_three":"","content_modules":[{"acf_fc_layout":"accordion","anchor_id":"","classes":"pt-0","title":"

Explore FAQs<\/h3>","description":"Find answers to questions about confidentiality, services, and more.","layout":"center","width":"width-medium","background_color":"#FFFFFF","style":"row_simple","row_bg_color":"","row_text_color":"#252525","row_bg_color_hover":"#252525","row_text_color_hover":"","row_border_color":"#252525","row_border_weight":"normal-border","animation":"slide","icon":"chevron-icon","icon_location":"right-icon","accordions":[{"title":"Who can use the services offered by the University Ombuds?","row_content":"Any member of the University community can utilize our services, including students, faculty, and staff. This also includes those employed within the Medical Center in addition to the University setting, as well.","accordion_anchor":""},{"title":"Are conversations with the University Ombuds confidential?","row_content":"Conversations with our team are generally considered confidential. Confidentiality cannot be promised if there is an imminent risk of serious harm, threats to public safety, or if compelled by a court of law.\r\n\r\nUniversity policy may require you to pursue alternative compliant processes depending on your situation, or if you want the University to respond formally in any way.","accordion_anchor":""},{"title":"How do I get started working with the University Ombuds team?","row_content":"Visit our Contact page<\/a> for ways to reach out to University ombuds.","accordion_anchor":""}]},{"acf_fc_layout":"interstitial","anchor_id":"","classes":"","layout":"layout_inline","lead-in":"Contact us","title":"

Still have questions?<\/h2>","content":"Reach out to the Ombuds Office for answers and support. 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